Privacy Policy
Willow's Cove Salon Privacy Policy
Last Updated: December 2025
Willow's Cove Salon ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (willowscovesalon.com) or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when you:
• Book an appointment
• Create an account with our booking system
• Submit a consultation request
• Contact us via email, phone, or contact form
• Subscribe to our email list
• Make a purchase
This information may include your name, email address, phone number, mailing address, payment information, appointment history, and hair care preferences.
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits
2. How We Use Your Information
We use the information we collect to:
• Process and manage your appointments
• Send appointment confirmations and reminders
• Process payments and send receipts
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Personalize your experience
• Comply with legal obligations
3. Third-Party Services
We use third-party services to operate our website and business. These services may collect and process your information according to their own privacy policies:
3.1 Squarespace
Our website is hosted on Squarespace. Squarespace may collect analytics data about website visitors. Learn more: squarespace.com/privacy
3.2 Phorest
We use Phorest for appointment booking and salon management. When you book an appointment, your information is processed by Phorest. Learn more: phorest.com/privacy-policy
3.3 Payment Processors
Payment transactions are processed by third-party payment processors. We do not store your full credit card information on our servers.
3.4 Elfsight
We may use Elfsight widgets for features such as Instagram feeds or reviews. Elfsight may collect data according to their privacy policy: elfsight.com/privacy-policy
3.5 Google Analytics
We may use Google Analytics to analyze website traffic. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Learn more: policies.google.com/privacy
3.6 Amazon Associates
Our website may contain affiliate links to Amazon. As an Amazon Associate, we earn from qualifying purchases. Amazon may collect information when you click these links. Learn more: amazon.com/privacy
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
• Remember your preferences
• Understand how you use our website
• Improve our website performance
• Deliver relevant marketing content
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
• With service providers who help us operate our business (booking systems, payment processors, email services)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a business transfer, merger, or acquisition
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Appointment history and client records may be retained for business and legal purposes.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information below.
9. Email Communications
If you subscribe to our email list, we may send you marketing communications about promotions, new services, and salon updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly.
Transactional emails (appointment confirmations, reminders, receipts) are not marketing communications and will be sent as necessary to provide our services.
10. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt-out of the sale of personal information. We do not sell personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Willow's Cove Salon (Willows Cove Boutique)
250 Jericho Turnpike
Mineola NY 11501
Email: info@willowscovesalon.com
Phone: 516-427-5100