Goldwell hair care products displayed on the reception desk at Willow's Cove Salon in Mineola, NY with styling stations in the background

FAQs: Your Questions, Answered

BOOKING & CONSULTATIONS

  • We recommend a consultation for extensions and major color transformations. For most other services, our stylists will assess your hair during your appointment. If you're unsure, just ask when you book — we're happy to guide you.

    CLICK HERE TO BOOK

  • You can book online through our website [CLICK HERE] or call us directly at (516) 427-5100.

    Please note that appointments with Cathy and Sharon require phone booking.

  • We require a 24-hour notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee to respect our stylists' time.

  • Yes, services totaling $400 or more require a 50% deposit at the time of booking. This helps us reserve your time and ensure your appointment is fully prepared for you.

  • We require a 24-hour notice for cancellations or rescheduling. Late cancellations or no-shows are subject to a 50% cancellation fee to respect our stylists' time.

CURLY HAIR

  • Balayage is hand-painted for a softer, more natural blend with less noticeable regrowth. Highlights use foils for more precise, uniform brightness. We'll recommend the best technique based on your goals and maintenance preferences.

  • Absolutely. Our stylists are trained in curly cutting techniques for wavy (2A-2C), curly (3A-3C), and coily (4A-4C) textures.

EXTENSIONS

  • It depends on the method and hair quality. We recommend discussing this during your consultation, as some extensions can be lightened or toned while others cannot.

  • We provide detailed aftercare instructions after installation, including recommended products, brushing techniques, and styling tips. Proper care ensures your extensions stay beautiful and last longer.

COLOR SERVICES

  • Balayage is hand-painted for a softer, more natural blend with less noticeable regrowth. Highlights use foils for more precise, uniform brightness. We'll recommend the best technique based on your goals and maintenance preferences.

  • Yes! Color corrections require extra time and care. We recommend booking a consultation first so we can assess your hair, discuss realistic goals, and provide an accurate quote.

SMOOTHING TREATMENTS

  • Keratin softens texture and reduces frizz while maintaining some natural movement. Magic Sleek offers more dramatic smoothing and straightening with longer-lasting results.

  •  Keratin treatments last 3-4 months, and Magic Sleek can last 4-6 months, depending on your hair type and aftercare routine.

GENERAL / LOGISTICS

  • Yes, we have convenient parking available near the salon at 250 Jericho Turnpike in Mineola.

  • We use and retail professional-grade products including Moroccanoil, Phytō, and Goldwell. Our stylists will recommend products tailored to your hair type and goals.